The Highest Quality, Affordable Outcome – Every Time

Since 1994, TIE has been developing and continually improving management systems around surgical instrumentation. Portions of our dedicated management systems are available free of charge in your facility today.

TIE offers more than a range of repair, service and maintenance services. We offer a complete surgical instrument management solution.

TIE is the ONLY independent national service provider for surgical instrument management. This service has been developed to help you provide financial accountability, risk management, transparency and accountability for your instrument management process.

What benefits does our management service deliver?

  • Complete accountability & lifecycle management of your instrumentation from the original purchase, service & repair events, until the item is decommissioned.
  • Periodic safety & function tests, documented to ensure traceability
  • Staff training in early failure identification techniques
  • Savings on freight, servicing and repair charges
  • Technical reporting, brand analysis & warranty control
  • Financial reporting tools, analyze savings, cost allocations & map spending trends
  • A management system customized to save your staff time

TrackaTool, by TIE is an online solution developed for surgical instrument asset management and is made up of 4 key components.

  1. Asset Register
    • All instruments are individually identified
    • Assigned to trays
    • Re-order information in one place
    • Serial number and batch details logged
    • Track instrument age and all warranty details
    • Special instrument requests and surgeon preferences
  2. Live Service and Repair Status
    • All current and previous job available to view
    • Check job status and job contents
    • Check despatch details and freight con-notes
  3. Complete Service Histories
    • Complete maintained and service histories for each instrument
    • Reported faults and resolutions, costings and dates
  4. Advanced Reporting Functions
    • Tray sheets
    • Reports by manufacturer, model and name
    • Perform brand comparisons
    • Check instrument longevity and average costing
    • Other management KPI’s available


Tool & Instrument Engineering have designed a set of services and the appropriate systems to ensure the highest quality outcomes are delivered each and every time.


We are trained to work on all types & brands of reusable medical devices and invest heavily in R&D – developing new and improved ways of doing things to ensure we remain the leaders at everything we do.


All work is conducted by fully qualified technicians and all workmanship and parts are guaranteed for 3 months.

The TIE Difference

TIE are the leaders in surgical instrument service, repair and management solutions. We are passionate about keeping you at the forefront of surgical instrument technology.

TIE offers:

  • Obligation Free Quotations
  • A Standard 10 Working Day Turnaround Target
  • An Urgent Priority Turnaround Service
  • Overnight Delivery Anywhere in Australia
  • 30 Years Experience, Knowledge and Competence
  • Trained technicians to service and repair all brands
  • Access to a large range of OEM spare parts

Repairs, Refurbishments & Maintenance

Surgical Instruments


Electro Surgical Instruments


Surgical Cameras & Couplers


Power Tools & Attachments


Sterilisation Cases


Dental & Surgical Handpieces


Surgical Positioning Devices


Flexible & Rigid Endoscopes